Taxi Buddy Privacy Policy

1. Introduction

This Privacy Policy describes how Taxi Buddy collects, uses, stores, protects and processes your information when you use our mobile application, website, ride marketplace services, premium subscription services and related transportation services.

2. Company Information

Company Name: Taxi Buddy
Address: Jhalawar Road, Kota, Rajasthan, India
Contact Number: +91 96025 25066
Email: info@taxibuddys.com

3. Information We Collect

• Full Name
• Mobile Number
• Email Address
• Address Information
• Gender
• City and State
• Profile Photo
• Vehicle Details
• Bank Account Details
• UPI Information
• Location Information
• Ride Marketplace Activity
• Subscription Details
• Referral Information

4. KYC Verification Information

Taxi Buddy may require users to complete KYC verification for safety, fraud prevention and account verification purposes.

• Aadhaar Front Image
• Aadhaar Back Image
• Driving License Front Image
• Driving License Back Image
• Vehicle RC Image
• Profile Image

These documents are stored securely and are only used for verification purposes.

5. Location Information

Taxi Buddy may collect location information to:

• Display nearby ride availability
• Provide ride matching services
• Support live ride tracking
• Improve user safety
• Support navigation services

6. Ride Marketplace Services

Taxi Buddy provides a ride marketplace where users may:

• Post Ride Availability
• Post Ride Requirements
• Manage Ride Status
• Report Inappropriate Ride Posts
• Communicate with other users

7. Premium Subscription Services

Taxi Buddy offers Premium Subscription Plans that provide additional features and benefits.

Subscription payments may be processed through Razorpay and other approved payment service providers.

8. Referral & Earn Program

Taxi Buddy may offer referral rewards.

• Users may share referral codes.
• Referral rewards may be granted after successful plan purchases.
• Referral history may be stored for reward calculation.
• Free subscription rewards may be granted according to company policy.

9. Border Tax Services

Users may submit Border Tax Requests through Taxi Buddy. Owner information and vehicle information may be collected for processing such requests.

10. Payment Processing

Taxi Buddy uses secure third-party payment partners including Razorpay Software Private Limited for processing online payments.

Taxi Buddy does not store card numbers, CVV details or banking credentials used during payment processing.

11. How We Use Information

• Account creation and management
• KYC verification
• Ride matching services
• Subscription activation
• Customer support
• Fraud prevention
• Platform security
• Service improvement

12. Data Sharing

Taxi Buddy does not sell personal information. Information may be shared only:

• With payment providers
• With verification partners
• When required by law
• For fraud prevention
• For platform operations

13. Data Retention

We retain personal data only as long as required for legal, operational and security purposes.

14. Security

We implement commercially reasonable security measures to protect user information from unauthorized access, disclosure, alteration or destruction.

15. User Rights

• Access your information
• Update your information
• Request correction
• Request deletion where legally permitted
• Request account closure

16. Permissions Used

• Location Permission
• Camera Permission
• Storage Permission
• Notification Permission
• Call Permission
• Foreground Service Permission

17. Children’s Privacy

Taxi Buddy services are not intended for persons under 18 years of age.

18. Third Party Services

Taxi Buddy may use:

• Google Maps SDK
• Firebase Analytics
• Firebase Crashlytics
• Razorpay Payment Gateway

19. Limitation of Liability

Taxi Buddy acts as a technology platform connecting users. We are not responsible for disputes, damages or service issues between users.

20. Changes To This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately after publication.

21. Contact Us

Taxi Buddy
Jhalawar Road, Kota, Rajasthan
Phone: +91 96025 25066
Email: info@taxibuddys.com